Last updated: 30 October 2026
Who we are
This website is operated by PRIMELINKS SOLUTIONS LTD (trading as Retrofit London), a company registered in England and Wales with company number 17088688, whose registered office is 20 Ruckholt Road, London E10 5NP. PRIMELINKS SOLUTIONS LTD is the controller of personal information collected through this website. You can contact us about privacy at info@retrofitlondon.co.uk or on 07506 892739.
Information we collect
- Enquiry form: your name, email address, telephone number (optional), property postcode, the service you are interested in, property type, number of properties (optional) and your project description.
- Correspondence: information you give us by email or telephone, including any documents you send, such as drawings or surveys.
- Technical information: our hosting provider’s servers record standard technical information, such as IP addresses and the pages requested, in server logs to keep the website secure and working.
- Analytics (only if you accept): if you accept analytics cookies, Google Analytics collects information about how you use the site, such as pages viewed, approximate location and device type. See our Cookie Policy.
Please do not include sensitive personal information – for example, health information about household members – in the enquiry form unless it is necessary to explain your request.
How we use your information
- To respond to your enquiry and prepare a quotation
- To deliver services you engage us to provide
- To keep records of our business dealings
- To keep the website secure and prevent misuse, including spam
Our lawful bases
- Steps before entering into a contract, and performance of a contract – when you ask for a quotation or engage our services.
- Legitimate interests – responding to general enquiries, keeping business records, and keeping the website secure.
- Legal obligation – where we must keep records, for example for tax purposes.
- Consent – for analytics cookies, which are used only if you accept them. You can withdraw consent at any time via Cookie settings.
We do not use your enquiry details for marketing, and the enquiry form does not sign you up to any mailing list.
Who we share information with
- Website hosting and email: our hosting provider, Hostinger, hosts this website and provides our business email.
- Google: Google Analytics, if you accept analytics cookies.
- Other specialists: if your project needs input from another specialist, we will tell you first and share only the information they need.
- Scheme administrators: where a funding scheme or registration body requires project information, it is shared as that scheme requires, and we will tell you about it.
- Legal requirements: where the law requires us to disclose information.
We do not sell personal information.
International transfers
Our service providers may process data outside the UK. Where they do, we rely on the safeguards required by UK data protection law, such as adequacy regulations or approved contractual terms.
How long we keep information
We keep enquiry information only for as long as we need it to respond to you and deal with any follow-up. If your enquiry leads to work, project records are kept for as long as needed to meet our contractual, legal, tax and scheme obligations. When information is no longer needed, it is deleted or anonymised.
How we protect information
Enquiries submitted through the website are sent over an encrypted (HTTPS) connection, stored in the website’s administration area, which is restricted to authorised users, and emailed to our business mailbox.
Your rights
You have rights under UK data protection law, including the right to access your personal information, to have it corrected or erased, to restrict or object to its use, and to data portability in some circumstances. To make a request, email info@retrofitlondon.co.uk. We may need to confirm your identity before responding.
Complaints to the regulator
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.
Cookies
See our Cookie Policy.
Changes
We will update this policy when our practices change and show the date of the latest version above.